Frequently asked questions
Here you will find answers to the most frequently asked questions about ordering from our online store mirahome.nl. Is your question not listed? Contact us, we are happy to help.
Did you buy from us via bol.com? Then please contact us through your bol account.
Ordering and payment
How do I place an order?
Choose your product, add it to your cart and pay via our secure checkout. After checkout you will immediately receive a confirmation by email.
How can I pay?
The easiest way to pay is with iDEAL: you complete the payment directly in your own bank's app. You can also pay with Bancontact, credit card, Klarna, in3, PayPal, Apple Pay and Google Pay. Your payment details are processed encrypted via our secure checkout. You will see which payment methods are available for your order at checkout.
Can I change or cancel my order?
Cancelling is free of charge as long as your parcel has not yet been shipped. Email us at info@mirahome.nl or cancel via your account. Is your order already on its way? Then you can make use of free 30-day returns.
Shipping and delivery
What does shipping cost?
Nothing. Shipping is always free, to the Netherlands and Belgium. There is no minimum order value.
When will my order be shipped?
Ordered on a working day before 15:00, shipped the same day from our warehouse in Dordrecht. In the Netherlands you usually receive your parcel within 1 to 2 working days, in Belgium within 2 to 3 working days. Products marked "stock on its way" have a delivery time of 7 to 10 working days; you will see this on the product page before you order.
How can I track my order?
As soon as your parcel is on its way, you will receive a Track & Trace code by email so you can follow your order. We ship with DPD and DHL.
My parcel has not arrived. What now?
Has your parcel not been delivered within 5 working days of shipping? Email us at info@mirahome.nl with your order number and we will look into it for you straight away. You will find more information in our shipping policy.
Returns and refunds
Can I return my order?
Yes. You have 30 days to return your order free of charge. Register your return via info@mirahome.nl with your order number and the reason for the return; you will then receive a return label. Read how it works on our Returns page.
In what condition must a return be?
Send the product back complete, with all accessories and, where possible, in the original packaging. Pack it well, so it reaches us undamaged.
When will I get my money back?
As soon as we have received your return in good order, we will refund the amount via the payment method you used, at the latest within 14 days of registering your return. See also our refund policy.
Damage, assembly and warranty
My product was delivered damaged. What should I do?
That is of course not how it should be. Check your order immediately upon receipt. Do you see damage? Email us as soon as possible at info@mirahome.nl with your order number and clear photos. Once we know which item and part it concerns, we can send you replacement parts or find another solution together.
Do you offer an assembly service?
No, we do not offer an assembly service. Furniture is delivered flat-packed with clear instructions, so you can easily put it together yourself. Can't figure it out? Feel free to email us, we are happy to help.
What if my product does not work properly?
You are always entitled to a product that does what you can reasonably expect of it. Is something not working as it should? Email us with your order number, a short description and, if possible, a photo or video, and we will find a solution together.
Contact
How can I reach you?
Email info@mirahome.nl or call +31 (0)10 321 2115. We are available Monday to Friday, from 09:00 to 17:00, and aim to respond within one working day. You will find all details on our contact page.